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View compareThe present Exchange Policy defines terms and conditions in accordance to which one may exchange products bought at Chamdra. When you place your order with us, you agree and conform with the following policy.
1. Exchange Window
All exchange demands should be brought before 7 days in the calendar day of delivery. Unluckily, any request after this time will be declined.
2. Conditions that Qualify to be exchanged
Objects to qualify in terms of exchange need to fulfill the following points:
New, unloved, uncleaned
With no dirty spots or stains, scents (including perfumes) or damaged parts
The product is to be maintained with all original tags, labels and any packaging which may be required
The product should not be altered or adapted in any way.
3. Non-Exchangeable Items
Non-exchangeable items include the following requirements due to health, fit and hygiene and clearance reasons:
Tailor-made or order-made goods
Items on sale or discounted items
Prop advertising sets and gift packs
Scent or leather care usage
4. The Process of Starting Exchange
In order to exchange your products, you can address our Customer Support department by sending the letter at support@chamdra.com within 7 days of the receipt of the order.
Kindly state the following:
The number of your order
The name of the item to be exchanged Name of the item to be exchanged
Rationale of the exchange
Pictures (unless none is necessary, in support of claims of defective or wrong products)
After having a review, our monitoring team will be offering the other set of instructions.
5. Shipping Responsibility
The customer will be responsible for all the shipping costs of returns.
Chamdra does not refund the shipping charges.
Return should be safe through a quantifiable method of shipping that can be traced.
Acceptance of exchange items will only follow the receipt of the produced product followed by its examination and acceptance by our quality control department.
6. Inspection and Approval
The returned goods are checked thoroughly on quality. Should the item cannot meet our requirement of returns (as mentioned in Section 2), the exchange will be refused and the product will be returned to you on your cost.
7. Right to Refusal
Chamdra is entitled to reject a request to exchange in case the Particulars of the request:
Does not fit our terms of exchange
Seems to be deceptive or malpractice
Does not comply with the limits of time or product eligibility
One, all decisions by the Quality and Compliance Team in Chamdra are final and binding.